Problems Logging In?

The most common error when logging in is an invalid username and/or password. If you are confident those are correct, and you are still experiencing problems, please look over the following:

Problem: I just signed up and paid, but I am unable to login with my username, and the system is unable to lookup my password with my email address.

This is usually due to an issue during your sign-up process. Perhaps you closed the browser or clicked on another link before clicking the "Finish Sign-Up" link (even if your payment was already accepted). You will need to contact us so we can manually create your account.

Problem: I am receiving an "Invalid Username/Password" error.

The username and password are case sensitive (make sure your Caps Locks is not on). Also make sure there are no extra spaces in either field. If that does not solve the problem, try Requesting your Password by e-mail. If this does not work, please contact us.

Problem: I am getting a "Session Expired" error when trying to login.

Cookies must be enabled to login to your admin panel. Your browser may have cookies disabled, or you may be using Internet Security or Firewall software which is blocking cookies from our website. Click here to see this article on enabling cookies.

If that does not work, try disabling your security software to see if it resolves the issue. If so, refer to your security software help file to find out how to add our website as a trusted website.

Problem: I am receiving an "Invalid Character" error.

This can be caused by using a non-standard character, or exceeding the maximum characters for either the username or password. Please contact us, so we can manually re-create your account or modify your login information.

 

 

Customer Service
Utah Home Central
Ph: 877-537-0413  -  Fax: 866-226-0309
9545 S 2500 W
South Jordan, UT 84095
www.utahhomecentral.com

    

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